Frequently Asked Questions
General & Patient
What is Digimed?
Digimed is a healthcare software platform provided as Software as a Service (SaaS). It gives registered users access to the Digimed platform and its supported digital healthcare features.
Digimed is a software service provider and is not itself a medical service provider.
How can I access Digimed?
You can access Digimed using the Digimed mobile app on supported Android and iOS smartphones and tablets.
Digimed can also be accessed through the web using a laptop or computer with an internet connection.
How do I create a Digimed patient account?
To set up a Digimed patient account, visit the Digimed Patient platform or download the Digimed mobile app.
Once you have registered and completed the required verification process, you can access the Digimed platform.
Can I upload my medical history to Digimed?
Yes. Digimed allows patients to upload their medical history and update their health profile before a consultation.
This makes it easier to keep your medical history available through your Digimed account when using the platform.
Online Consultation
What do I need for an online doctor consultation?
For an online doctor consultation through Digimed, you need a smartphone, tablet, PC, or laptop with a working camera and microphone, together with a reliable and secure internet connection.
Patients should avoid unsecured Wi-Fi connections, such as public Wi-Fi, when attending an online video consultation.
What happens during an online consultation on Digimed?
Before starting an online consultation, whether using Doctor On Demand or a scheduled appointment, Digimed will ask you to provide information about the reason for your visit.
You can describe your symptoms and upload relevant images or documents, such as blood test results or other medical information related to your consultation.
This information can then be reviewed as part of your online consultation with the healthcare professional.
Can I choose my own doctor on Digimed?
Yes. Digimed allows patients to search for doctors based on criteria such as name, specialisation, consultation channels, and languages spoken.
Patients can also view available doctor ratings and prices when selecting a healthcare professional through the Digimed platform.
Can I find a doctor who speaks my preferred language?
Yes. Digimed allows patients to filter doctors based on the languages they speak.
This can help you find a healthcare professional who can communicate with you in your preferred language during your consultation.
What happens if my condition cannot be treated through telemedicine?
If your condition is not a medical emergency, you may still discuss it with a doctor through Digimed.
The doctor will determine whether the condition can be managed through a telemedicine consultation or whether an in-person appointment should be recommended.
Should I use Digimed in a medical emergency?
No. Digimed is not intended for medical emergencies.
Serious healthcare concerns requiring urgent medical attention should be treated through the appropriate emergency services.
Examples may include severe abdominal pain, chest pain, choking, severe allergic reactions, severe burns, fractures, unconsciousness, paralysis, pregnancy complications, or other emergency conditions.
Health Records & Data Security
How do I access my health records after a consultation?
Once your doctor completes your Health Record, Digimed will send you a notification.
Your medical records will then be stored within your Digimed Health Wallet under the diagnoses section, where you can access your available health information.
How secure and confidential is my health information on Digimed?
Digimed is designed to protect the privacy and confidentiality of patient information.
According to the existing Digimed security information, data stored on the platform is encrypted and handled in accordance with applicable GDPR requirements.
Who can access my medical information on Digimed?
Patients remain in control of their health data on Digimed.
You can allow doctors to view or access your health information through the supported Digimed process.
Are Digimed online consultations recorded?
No. Consultations conducted through the Digimed app are not recorded.
This is intended to provide a private and confidential environment for consultations between patients and healthcare professionals.
E-Prescriptions
How do I receive an e-prescription through Digimed?
If your doctor prescribes medication following a consultation, you will receive a notification through Digimed.
Your e-prescription can then be accessed from the Prescription menu in the Digimed application.
How can I use my Digimed e-prescription at a pharmacy?
When viewing a prescription in Digimed, you can choose a Digimed Partner Pharmacy from the available list or choose to collect the prescription from a non-Digimed Partner Pharmacy.
If you select a Digimed Partner Pharmacy, you can send a request to the pharmacy to check medication availability. The pharmacy can then process the request accordingly.
Can I use my prescription at a non-Digimed pharmacy?
Yes. Digimed allows patients to use their prescription at a non-Digimed Partner Pharmacy.
If the pharmacy is not available within the Digimed pharmacy list, you may be required to enter the pharmacy name, pharmacist name, and pharmacist warrant number and mark the prescription as collected from a non-Digimed pharmacy.
Which pharmacies can I use for Digimed e-prescriptions?
Digimed works with Partner Pharmacies that use the Digimed Pharmacy App.
Using a Digimed Partner Pharmacy can allow patients to check whether prescribed medication is available before collection. The pharmacy can prepare the medication for pickup, which may help reduce waiting time.
Can I access my previous e-prescriptions?
Unlimited access to used e-prescription history is available through the Digimed Premium Plan.
Patients using the relevant Digimed subscription can access their previous e-prescriptions through the application.
Family & Dependants
Can I manage my family's healthcare through Digimed?
Yes. Digimed allows users on the Premium Plan to create profiles for supported family members, including children under 16 and elderly relatives, and manage their healthcare information.
A verification process is required to confirm the relationship between the account holder and the dependant.
How do I add a dependant to my Digimed account?
Log in to your Digimed account and select My Family from the menu.
Follow the instructions provided to enter the required information and complete the dependant's medical history.
Relationship verification documents may also be required.
Doctor FAQs
What documentation do doctors need to join Digimed?
Doctors applying to use Digimed are required to provide relevant professional and registration documentation during the onboarding process.
This includes:
- Certificate of Registration with the Maltese Medical Council or the relevant recognised Professional Council
- Medical Council Registration Number
- Certificate of Good Standing issued within the required period
- Curriculum Vitae
- Specialist Registration Certificate, where applicable
- Proof of Professional Indemnity Insurance covering telemedicine services
- Year of issuance of warrant
- A recent photograph showing the applicant's true likeness
- Area of specialisation
What equipment do doctors need for Digimed telemedicine consultations?
Doctors need a smartphone, tablet, PC, or laptop with a suitable camera and working microphone.
A reliable, secure, and strong internet connection is also required when providing consultations through the Digimed telemedicine platform.
Can doctors manage existing patients through Digimed?
Yes. Digimed's Patient Management System allows doctors to manage patient information and records.
Doctors can import, export, and download patient records and can also create profiles for patients who do not currently have a Digimed account.
Can doctors use Digimed for patients who do not have a Digimed account?
Yes. Doctors can create profiles for patients who do not have a Digimed account and maintain their patient records through the Patient Management System.
For consultations with both Digimed and non-Digimed patients, doctors can complete a post-consultation treatment plan that may include electronic health records, prescriptions, referrals, and sick leave certificates where appropriate.
Pharmacy FAQs
How do Digimed Partner Pharmacies work with e-prescriptions?
Patients using Digimed can select a Digimed Partner Pharmacy when using an e-prescription.
The patient can send a request to the selected pharmacy to check whether the prescribed medication is available. The pharmacy can then process the request and prepare the medication for pickup.
This digital prescription process can help improve convenience and reduce waiting time for patients.
Can medication be paid for through the Digimed app?
No. Payment for prescribed medication is not made through the Digimed application.
Patients pay for their medication directly at the pharmacy when collecting it.
Payments & Support
Which payment methods are accepted on Digimed?
For Malta, the payment provider used by Digimed currently supports credit and debit card payments.
Available payment methods may change in the future depending on the supported payment options.
Where can I view my Digimed consultation and subscription payments?
You can view payments related to consultations and subscription plans through the Billing section of the Digimed platform.
The Billing section provides information about your consultation payments and subscription plan payments.
What should I do if I need help using Digimed?
If you experience problems with the Digimed app, first check that:
- Your application is up to date
- Your internet connection is stable
- The app has been closed and restarted
If the problem continues, you can contact the Digimed support team for further assistance.